Privacy Policy

1. Information We Collect About You

Complete may collect and process your personal data in various circumstances, such as:

• You or your organization (including but not limited to teams, governing bodies, schools, or employers) are a customer of Complete.
• You or your organization use our Services.
• You or your organization use services provided by a data partner or business partner that integrates or shares data with our Services.

We may collect personal data directly from you, your organization, or a third party. This data may include information related to your role and involvement in our Services or data provided by third parties (e.g., data providers, business partners, and vendors such as those providing technical, payment, or delivery services).

Types of data we may collect include:

• Your full name, cell phone number, email address, home address, family or emergency contacts.
• Biometric data (e.g., height, weight), health and medical information, and insurance details.
• Travel information, driver’s license, and other personal identification documents.

2. Children Under the Age of 13

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you are under 13, please do not provide any personal information to us. In the event we learn we have collected personal information from a child under 13 without parental consent, we will promptly delete that information. If you believe we have collected such information, please contact us immediately.

3. Cookies and Similar Technologies

We use cookies and similar technologies (such as device IDs) in our Services to store and track information. These technologies allow us to remember your device and tailor your experience while using our Services. The use of cookies and related technologies may be necessary for the performance of a contract with you or your organization, or may be in our legitimate interests, provided these interests do not override your rights.

You can manage your cookie preferences through your browser settings, and you may be prompted for consent where required by law.

4. How We Use Your Information

We may share your personal information with:

• Fulfill our contractual obligations to you or your organization.
• Provide our Services, administer accounts, and respond to your inquiries.
• Ensure that our content is optimized for your device.
• Administer our Services and support business operations such as analytics, research, and security.
• Protect the safety and security of our Services.
• Allow you to participate in interactive features of our Services.

5. Who We Share Your Information With

We may share your information with:

• Subcontractors or Subprocessors: We use third-party service providers to support various aspects of our Services, such as data storage, authentication, email notifications, and SMS delivery. For example, we may use Convex for data storage, Clerk for authentication, Sendgrid for email notifications, and Twilio for SMS delivery. These subprocessors may be located in the United States or other jurisdictions.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
• Legal Obligations: We may disclose personal data to comply with legal obligations, enforce our agreements, or protect our rights and safety, as well as those of our customers and partners.

6. International Data Transfers

We may transfer and store your personal data outside the United States, United Kingdom, European Economic Area (EEA), or Australia. Where data is transferred internationally, we take appropriate steps to ensure your information remains secure and is handled in accordance with this Privacy Policy and applicable data protection laws. For countries without an adequacy decision, we typically rely on standard contractual clauses approved by the European Commission or other relevant data protection authorities.

7. How We Protect Your Information

Complete employs stringent security measures to protect the personal data entrusted to us, including encryption and secure servers. However, no method of transmitting information digitally is entirely secure. While we work diligently to safeguard your data, we cannot guarantee its absolute security during transmission.

Where our Services integrate with third-party websites or services, we are not responsible for their privacy practices or content.

8. Retention of Personal Information

We retain personal data for as long as necessary to provide our Services and fulfill our obligations to your organization. Additionally, we may retain certain data for research, analytics, and compliance purposes beyond your use of our Services.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, such as:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data.
• Right to Restrict Processing: You can request restrictions on how we process your personal data.
• Right to Object: You may object to the processing of your personal data in certain circumstances, including for marketing purposes.

You may also have the right to withdraw consent to processing, where consent is the basis for processing.

To exercise any of these rights, please contact us at contact@completesports.co.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website atwww.completesports.co, and we encourage you to review the policy periodically.

11. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us at:

12. Additional Disclosures for California Residents

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have additional rights regarding their personal information, including the right to know, correct, delete, and opt-out of the sale of personal data.

For more information on California-specific rights and how to exercise them, please see the relevant section above.